Even though partial winnings of $2580 were refunded, the player insisted the remaining balance was still owed. Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding to our questions which gave us no other option but to reject the complaint. The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us.
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Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had jest to reject the complaint due to a lack of communication from the player. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled.
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We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation. The player from Brazil has requested a withdrawal less than two weeks prior owo submitting this complaint. The player from Canada believed his winnings were seized incorrectly. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply. The player claimed the casino miscalculated winnings and refused owo credit $4656.
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He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions. Despite our efforts owo mediate, the casino had not initially responded owo the complaint. Despite providing screenshots of the verification confirmation, the casino is uncooperative. The complaint was rejected because the player didn’t respond owo our messages and questions. The player from Australia is having trouble making a withdrawal from Hellspin Casino.
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